FAQ: Trexad Mundo | The Super Travel Pack with 35 Features
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will all items be shipped together?

Yes.

Last updated: December 06, 2019 00:32

When will the products be shipped

Right now we are looking to place order as soon as 50% of the backers filled out the survey so we can get a better picture of the quantity we should order. We are running into Chinese new year and the factory will be shut down for at least a month. It usually takes 45 days to 60 days for manufacturing and another 45 days or so for shipping (by ocean freight). So we expect to deliver your backpacks in March 2020 or by April 2020, as promised on the campaign.

Last updated: December 06, 2019 00:35

Will I be able to change my shipping address later?

Yes. Just reach out to us at [email protected] with your correct shipping address and backer ID and we will update it in our system. This has to be done before final delivery.

Last updated: December 06, 2019 00:36

Where can I go if I have any other questions/concerns/suggestions?

Just send us an email at [email protected] and we will get back to you in 24 hrs.

Last updated: December 06, 2019 00:37

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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